This policy is written for the purpose of the Data Protection Act 1998 (the Act) and to meet GDPR law (this includes any documents referred to in it) and it lets you know how your personal information is being collected, stored, and shared and this is line with EU General Data Protection Regulations.

I make every effort to keep all information confidential. Your personal information is stored securely and confidentially. Data is collected for legitimate business reasons and your consent is required in order you receive the service.

I am fully committed to keep my web sites maintained and user friendly.

May I reassure you that I never sell, or give clients email addresses to any other companies for marketing.

This Privacy Policy explains how, when and why I will use your personal data and the reasons in which a disclosure may be made to others and also how I keep your data secure.


To ensure compliance with GDRP, I Rachael Cann will ensure that your Personal Data will be:

  • Handled and processed lawfully, in a fair and transparent way.
  • Taken only for legitimate reasons.
  • Only necessary, accurate, and relevant information will be taken.
  • Is kept up to date
  • Is processed with your data security in mind.

I am the data protection officer, so if you wish to view and amend or delete your personal details I hold, then please let me know.


  • Using the contact form on this website gives me your contact details and tells me that you require further information on the services I offer.
  • Contact made by letter or email, or other person detail records and correspondence may be kept, for 7 years after we cease to work together.
  • My website is pretty straightforward and the only place data from you will be collected is through the contact form – which is SSL protected so fully encrypted, as is the rest of my website.


  • Personal data collected by the contact form via my site will be sent to my email address or will be stored on the server inside the European Economic Area (“EEA”). THIS site is encrypted and has SLL padlock in situ.
  • By visiting the site and submitting your personal data, you agree to this transfer, storing or processing. Your information will be treated as necessary to ensure it is treated as securely as possible and in accordance with this privacy policy.
  • Data is mainly stored in a paper format, in a locked cabinet. Your phone number is kept on my mobile, which is password protected.
  • Your identifiable information is kept separately from any session notes and are linked by a unique number.


  • I will keep any notes for 7 years as required by my Indemnity Insurance Policy.
  • I will delete your phone number from my mobile within 3 months after our work finishes


  • I will provide you with information, on my service, on your request, which I feel you need, or where you have consented to be contacted for such purposes.
  • To carry out my obligations arising from any contracts entered into between you and us.
  • I will advise you regarding any changes to the service I offer.
  • Existing clients, will be contacted by electronic means or by letter to the addresses you provide.


I may disclose your personal information to third parties for the following reasons:

  • I have duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply terms of use; or immediate risk of substantial harm to self or any others; or for legal reasons, or a court order for disclosure.
  • This also includes exchanging information with other companies and organisations in the case of fraud protection and credit risk reduction.
  • Under no circumstances, I will NOT process your personal data for any marketing purposes.
  • This site may contain links to and from the websites to other partner networks, advertisers and affiliates. If you access these sites by the link I provide, please understand I do not accept liability or responsibility for you visiting or their website safety, or the policies they provide.


  • The site may record statistical data about our clients’ browsing actions and patterns but this does not identify you or any individual personally.
  • This information about your general Internet usage may be by using a cookie file, which is stored on the hard drive of your computer. These Cookies contain information that is transferred to your computer’s hard drive. Using cookies helps improve the site and helps me deliver an improved and a more personalised service. They help estimate the visitors usage and size of audience and can recognise returning customers.
  • If this is, so a pop up window warning if cookies are being used will appear. If you wish not to accept cookies, you can activate this setting on your browser. However, access certain parts of our site may be inaccessible.
  • Please see below in NOTES section for any third party information


The following personal details will be taken and recorded when you enquire or at the assessment of your needs:

  • Name & Age – This information helps me get to know you and the age range of client I am seeing.
  • Address, email, & telephone number – for contacting you.
  • Doctor – Incase there is a risk I may need to make contact (or to other agencies). I will always discuss this with you in advance if there is a need to do this.
  • Session notes: Notes are usually taken but kept to a minimum. These notes remind me of anything I may want to discuss with you and any risks and my actions may be recorded.
  • Emergency contact: in case anything happens to you within our session, for instance if you become suddenly ill and I needed to contact someone.
  • Family and network available to you
  • Sensitive Personal Data (“Special Category Data”)  this information helps me to get to know you and make an initial assessment of your circumstances including any history of depression, anxiety, or other issues. Some of the sensitive personal data including ethnic origin, religious beliefs and physical and mental health will only be used to provide a counselling service in accordance with legal obligations. Sensitive personal data is stored as part of your clinical notes which are anonymised with a unique code. Your personal information links to your clinical notes using a unique code. This code is stored in a separate location and password protected.



Consent – I may share your information with other professionals whom you have requested or agreed I should contact. However, your data will not be shared with anyone else unless:

  • I am subpoenaed by court.
  • If you or anyone is at risk of harm, I may have to pass this information on to the relevant professionals. (This would be discussed with you first). This will include if there is any risk of child abuse, money laundering, or in the interests of terrorism.
  • When I provide counselling to an individual I have to have regular supervision. This is anonymous and to discuss my work, with a suitable qualified Counsellor, in order to keep my clients safe and to help with ongoing training needs.


Any changes to this privacy policy will be posted on this page and, if and when appropriate, you will be notified by e-mail or text.


You have the right to view your personal information, free of charge, in an electronic or paper format. You also can ask me to amend or change any incorrect information about you.


You have the right to ask me to erase any information that I hold about you. This includes your information no longer relevant to original purposes, or if you wish to withdraw consent. This does not include information I have a legal obligation to retain.


As the client, you have the right to receive your personal information which you previously provided, and also have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the data “controller” is Rachael Cann.


If you wish to complain about how your data is handled, in the first instance contact, Rachael Cann, who is the Data Controller at Rachael Cann Counselling Services. I am registered with the ICO, should you need to contact them for any reason.

Tel: 07962712115


Log Files
Like many other Web sites, makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyse trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.